Sebastopol Guest House

Charmant Properties LLC Rental Policies

1. CHECK-IN TIME is after 4:00 p.m. CHECK OUT is 11 AM.  Ask about early check-in or late check-out. Information about lock box will be provided upon final payment.

2. SIMPLE PAYMENT POLICY–For bookings made longer than 14 days prior to the check in date, 1/2 of the balance to be paid upon reservation by credit card.  Remaining balance to be charged to credit card on file within a week prior to check-in. Other arrangements considered upon request. Payment of the first half of rental amount for the rental period as indicated will secure this reservation. These dates are NOT marked “Reserved” on the calendar until initial payment is received.  Bookings made closer than 14 days prior to the check in date must be paid in full at the time of booking.

3. CANCELLATION POLICY – You can cancel outside of 14 days prior to your arrival date and receive a FULL 100% refund of your reservation deposit. If you cancel inside 14 days, you will be refunded 50% of your reservation amount. Once we have charged your full balance, you are responsible for the full amount should you cancel. HOWEVER, if we are able to rebook the dates, all funds will be returned in full, or on a prorated basic depending on the number of nights you booked that were able to re-book.

4. DAMAGE DEPOSIT – We will hold your credit card information until check-out.  No damage charges will be made provided no damage is done to the house or its contents beyond normal wear and tear, there is no excess mess or negligence and all keys are returned upon check out. Credit card information will be shredded within 2 days of departure. We also reserve the right to run an authorization on your card and collect a copy of your valid driver’s license upon check-in.

5. LOST AND FOUND – Should you leave personal effects behind after you check-out, we are happy to collect and mail them to you at your expense. If you think you left something, please alert us right away so we can have our cleaning staff keep a close eye out for it. We will use your credit card on file to reimburse Charmant Properties LLC for shipping costs plus 3% for credit card fees unless other arrangements are made.

6. PET POLICY – Pets are not allowed.  Please let us know in advance of arrival if you plan to bring your service animal so we may make arrangements. 

7. NOISE/PARTY POLICY – Quiet hours are from 9 PM – 9 AM and amplified sound outdoors is never allowed.  This is a no-party property.  A party is defined as any activity by 3 or more people which is likely to annoy the neighbors.  This policy gives us the right, at our discretion, to evict guests in response to neighbor complaints, and to impose penalties including possible fees without refund for serious violations.

8. PARKING – Renters, and guests of renters, may have no more than three vehicles parked on site at any time.  Please be courteous of the circular and shared driveway and use the 7526 driveway entrance/exit whenever possible.

9. FORMAL AGREEMENT AND WRITTEN EXCEPTIONS – This agreement is binding and non-assignable to third parties.  No agreements, verbal or otherwise shall be honored or deemed valid unless a formal amendment to this contract is made and signed by both parties.  Any exceptions to the above mentioned policies must be approved in writing in advance.   

10. LIABILITY AND INDEMNIFICATION – The Sebastopol Guest House is privately owned and is managed by Charmant Properties LLC; we are not responsible for any accidents, injuries or illness that occurs while you are on the premises.  Nor are we responsible for the loss of personal belongings or valuables.  It is understood that all guests (registered or not) are expressly assuming the risk of any harm arising from their use of the property.   Neither Charmant Properties LLC, nor the rented property owners, will assume liability for (1) any personal property  or equipment of Renter or Renter’s guests or invitees, or (2) any injury to Renter or Renter’s guests or invitees brought to the rented property.  Renter hereby indemnifies, defends, and holds harmless the rental property owners, agents, or successors-in-interest from any claims, actions, damages, liabilities, costs, and expenses arising out of the rental of the rental property.  Renter assumes all risk and waives all claims he/she may have against the rented property owners, agents, or successors-in-interest for damage to or loss of property (including theft) or injury to persons within or about the rented property arising out of (3) Renter’s use of the Facility; or (4) Renter’s breach of its obligations under this Agreement, except for such damage, loss, or injury caused by the gross negligence of rented property owners, agents, or successors-in-interest.  SUCH ASSUMPTION AND WAIVER SHALL INCLUDE AN OBLIGATION ON RENTER’S PART TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE RENTED PROPERTY OWNERS, AGENTS, AND SUCCESSORS-IN-INTEREST FROM AND AGAINST ALL COST AND EXPENSES, CLAIMS AND LIABILITIES ARISING FROM SUCH DAMAGE, LOSS, OR INJURY, INCLUDING ATTORNEY’S FEES AND COST, WHICH OBLIGATION SHALL SURVIVE THE EXPIRATION OR EARLIER TERMINATION OF THIS AGREEMENT.  

11. After making a booking, guests receive an online “click-thru” version of these policies, which acts as our binding rental agreement with each guest. Each property has individual stipulations that can vary slightly.

12. Thank you for choosing The Sebastopol Guest House for your stay.  We strive to earn your return business and will do everything we can to make your stay enjoyable. Welcome to our neighborhood!

Feel free to email info@sebastopolguesthouse.com for more information.